Privacy Policy

Effective Date: August 1, 2025

This Privacy Policy explains how SOLID (“SOLID”, “we”, “our”, or “us”) collects, uses, protects, and shares your personal information when you visit our website, contact us, or use our services. It also explains your privacy rights and how you can control your information.

1. Information We Collect

Information you provide directly:

  • Full name;
  • Email address;
  • Phone number;
  • Property address or project location;
  • Details related to your service inquiry or request.

Information collected automatically:

  • IP address;
  • Browser type and device information;
  • Website usage data (via cookies or tools such as Google Analytics).

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide estimates;
  • Schedule consultations and send service updates;
  • Send confirmations, reminders, and notifications;
  • Improve our website and customer experience;
  • Send marketing or promotional messages (only with your consent).

3. SMS and Email Communications

If you provide your phone number or email address, we may send:

  • Service-related notifications (appointments, confirmations, updates);
  • Marketing or informational messages (only with your express consent).

You can opt out at any time by replying STOP to SMS or clicking Unsubscribe in emails.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only with:

  • Our internal team members involved in your project;
  • Trusted service providers (hosting, analytics, CRM) under confidentiality agreements;
  • Government authorities, if required by law.

5. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information.

However, no method of transmission or storage is 100% secure.

6. Children’s Privacy

Our services are not intended for children under 13 years of age.

We do not knowingly collect personal information from minors.

7. Your Privacy Rights

You have the right to:

  • Access the personal information we hold about you;
  • Request correction or deletion of your data;
  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us.

8. Illinois Data Breach Notification

In accordance with the Illinois Personal Information Protection Act (815 ILCS 530/), if we experience a data breach involving personal data of Illinois residents, we will notify affected individuals in a timely manner as required by law.

If the breach affects more than 500 Illinois residents, the Illinois Attorney General will also be notified.

9. Intellectual Property & Infringement Claims

If you believe that any content on our website infringes your copyright, trademark, or other intellectual property rights, please send a written notice including:

  • Your full name and contact information;
  • Description of the content in question with a link (URL);
  • A statement of good faith belief that the use is unauthorized;
  • A statement confirming you are authorized to act on behalf of the rights holder.

Send your notice to:

Email: office@solidpro.us

Subject Line: “Copyright / Trademark Infringement Notice”.

10. Policy Updates

We may update this Privacy Policy from time to time.

All changes will be posted on this page with an updated effective date.

Continued use of our website constitutes acceptance of the updated policy.

11. Contact Information

SOLID

Email: office@solidpro.us

Website: https://solidpro.us

Phone: +1 (224) 222-0074

Address: 500 W Dundee Rd, Apt 420, Wheeling, IL

Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM. Sunday – Closed.

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